Effective Communication Skills
Effective Communication:
· Help us better understand a person or situation.
· Enables us to resolve differences.
· Build trust and respect.
· Create environments where creative ideas, problem solving, affection, and caring can flourish.
ROLES OF A LEADER
· Directing
· Coaching
· Supporting
· Delegating
Effective Communication skills
- Listening
· Avoid interruption
· Avoid seeming judgmental
· Show your interest
2. Non-Verbal Communication
· Facial expression
· Body movement & Gestures
· Eye contact
· Tone of voice
· Muscle tension
· Breathing
3. Thinking
4. Speaking
5 CORE LEADERSHIP SKILLS
· Vision
· Discrimination
· Strategic Thinking
· Commitment
· Inspirational Communication
Character Trait of a Leader
· Visionary
· Honesty
· Able to communicate
· Inspiring
· Dedication
· Magnanimity/Humility
· Open-minded
· Creative/Innovative
· Assertive/Decisive
· Influential
SWOT ANALYSIS
-A strategic planning method to evaluate.
· Strengths
· Weaknesses
· Opportunities
· Threats
Strengths
What advantages does your oraganization have?
1. What do you do better than anyone else?
2. What unique or lowest cost resources can you draw upon that others can’t?
3. What do people in your market see as your strenght?
4. What factors mean that you “get the sale”?
5. What is your organizations unique selling proportion (USP)?
Weaknesses
1. What can you improve?
2. What should you avoid?
3. What are people in your market/center likely to see as weakness?
4. What factors lose your sales?
Opportunities
1. What good opportunities can you spot?
2. What interesting trends are you aware of?
Threats
1. What obstacles do you face?
2. What are your competitors doing?
3. Are quality standards or specifications for your job, product or services changing?
4. Is changing technology threatening your position?
5. Do you have bad debt or cash flow problems?
6. Could any of your weaknesses seriously threaten your business/center?